What does ‘innovation’ in the public sector mean? What challenges and supports new ideas and transformation in this space? Joined by special guest Susan Cullen (Principal Service Designer at Family Safety Victoria), we get practical and talk about the things you can do to work within your current environment—how to talk about innovation with risk-averse leaders, how to communicate value, and how to foster a culture of creativity and the safety to fail. Show notes: Richard Lawton On being nice Whip Bird, Robert Drew Popular