Status
Published
No.
32
Publish Date
November 29, 2016
Season
Season Two
Tags
Empathy
Show Notes
Empathy is essential in Human-Centered Design. It’s the vehicle we use to meaningfully understand customer experience. Through this, we’re able to design great services that truly serve our customers.
In today’s episode, we’re joined by two international special guests Kate McCombs and Louise Boucher to explore what empathy is, why it’s important, how to use it, and when (beyond the buzzwords!).
Discover what empathy is and isn’t and how to practice it well—listen in to this special episode.
Resources:
Jodowrosky’s Dune
Women in pain conference, www.forgrace.org/get-involvedshare-your-story/conferences/
katemccombs.com
@katecom
@kateanswers
louisebourchier.com
@louiselabouche
