Empathy is essential in Human-Centered Design. It’s the vehicle we use to meaningfully understand customer experience. Through this, we’re able to design great services that truly serve our customers. In today’s episode, we’re joined by two international special guests Kate McCombs and Louise Boucher to explore what empathy is, why it’s important, how to use it, and when (beyond the buzzwords!). Discover what empathy is and isn’t and how to practice it well—listen in to this special episode. Resources: Jodowrosky’s Dune Women in pain conference, www.forgrace.org/get-involvedshare-your-story/conferences/ katemccombs.com @katecom @kateanswers louisebourchier.com @louiselabouche