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HCD 101

Build your skills in human-centred design with this short, impactful, hands-on introduction. Learn how and why HCD works (beyond the buzzwords) and practically apply the design process to a customer experience challenge.

Who is this for?

This is an excellent introduction if you’re new to human-centred design and curious to learn more. You may have heard colleagues or teammates talking about HCD at work or know someone who is using it in their organisation. Whatever the reason, it’s on your radar and you’re ready to build new skills.

What will you learn?


You'll learn about HCD

Learn the background and intention of human-centred design. See how it fits within the work you do.

Discover how to approach problems and challenges with the right mindset and design principles.

Gain an understanding of the double diamond design process.


Build empathy

Activate your empathy for commercial, community and cultural gain.

Increase awareness of the various listening channels and what it really means to listen without judgement.

Learn how to manage your biases and bring more of yourself to better understand and serve your customers.


Design challenge

Practice your HCD knowledge with a team-based, end-to-end design challenge.

Gain insights into the needs, values and motivations of your customer through open-ended research questions.

Reframe insights into 'how might we' questions to ideate, test and iterate solutions. It's fun!

Course details—HCD101

Duration: 3 hours

Register your interest for costing info. Pricing depends on the size of your team for a private session, as it may affect the number of facilitators needed.

What's provided: Worksheets, all materials and snacks

What to bring: Yourself, curiosity and a good amount of energy

Future Courses

New in-person dates to come. Register your interest so we know when to lock the next program in.

Download a HCD 101 brochure.

HA_HCD101_small file size_2023.pdf4680.3KB

Get active

Human-centred design is a team sport and it’s fun to play. HCD101 will get you straight into it. There’s a bit of theory and a lot of doing. We activate your design skills with a design challenge that will take you through the end to end HCD process.


"Huddle Academy opened my mind to a new way of working...a new way of thinking, planning, and solving problems. I learnt about the importance of mindset, and about tacking problems rather than jumping to solutions. It has introduced me to a whole new way of life that can easily be applied to the work that we do."

Advisor Healthcare