Today Melis is joined by special guest Mark, CEO of a leading Australian enterprise, with whom Melis has been working for some time now. Today they explore what it takes to lead an organisation towards customer centricity, personally and organisationally. They tackle the open ended mystery question "If they could change one thing…” And Mark passionately reveals an amazing new product he helped launch that morning, and Melis spoke about the Future of Jobs growth summit run by Global Access Partners. Links Essentials by AAI and Good Shepherd - https://www.essentialsbyaai.com.au Global Access Partners Growth Summit - Future of Jobs - http://www.globalaccesspartners.org/think-tanks/growth-summit Many thanks to Mark for being an awesome client, and a fantastic guest on The Huddle Show. Thanks to Melis for hosting.